Refund policy

THE CURLY CLUB- REFUNDS AND RETURNS 

At The Curly Club, we are committed to providing high-quality hair extensions. Due to the nature of our hair extensions and for hygiene and safety reasons, all sales are considered final unless the item arrives damaged or incorrect. 

Returns

We accept returns only if:

• The hair extensions are unused, unworn, unwashed, and unaltered
• The original zip tie, tags and original packaging remain intact
• A return request is submitted 7 days of delivery

Items that have been opened, installed, brushed, colored, cut, chemically treated, or otherwise altered are not eligible for return.

Refunds

Once your approved returns is received and fully inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5-10 business days. Original shipping and tax charges are non-refundable.

 

Damaged or Incorrect Orders

If you received the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of item or provide another appropriate resolution.

Exchanges 

Exchanges are available only for damaged, defective, or incorrectly shipped items. We do not offer exchanges for opened or used hair extensions.

RETURN SHIPPING 

All customers are responsible for return shipping costs unless the return is due to our error or defective product.

Contact Us

For questions about your order or to request a return, please email tyleramtyara@gmail.com with your order number and details of your request.